Mint We re Having Trouble Connecint Please Wait and Try Again
Hi,
Thanks for providing the information with u.s..
It seems that you are required to log into your account although yous've already logged in, and y'all besides tried logging out, resetting browser settings, clearing cookies, uninstalling and reinstalling Office and etc while still cannot solve this outcome.
Given the situation, delight try to clear the Function credentials and see if it works for you:
1)Quit all Function applications.
ii)Articulate Function credentials:
a. Blazon control panel at Windows search bar and open Control Panel.
b. Select User Accounts> Manage Windows Credentials> Delete credentials which contains "Microsoft Office".
iii)Open whatsoever Office awarding (Such every bit Give-and-take)> File> Account> sign in with your Office account.
If clear credentials still can't assist, please endeavour to run Online Repair and Condom Style to run across if it helps resolve the issue.
Regarding to your outcome, I've searched a lot, delight temporarily plow off any firewall or proxy to meet the result.
If the above suggestions still cannot work, please capture a screenshot of your Part version. (click File> Account> capture the full Production information page here.)
And the screenshot of the mistake message is highly appreciated.
Whatever updates are welcomed to let united states know, nosotros are willing to farther help.
Best regards ，
Gloria
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Hi Gloria,
thank yous for your answer. Unfortunately, none of your suggested methods worked. In the meantime I've also contacted a friend of mine who works as an administrator and he suggested that Office 365 might be checking my location to see if I'm currently in the country of my university. Due to the pandemic I've temporarily went dorsum home to another state, so he thought Office 365 might have noticed that and denied me connexion. I've tried a VPN connection to the land of my university, just that didn't help.
Equally per your asking, I'k posting the screenshots.
That error screen appears upon clicking "Sign in".
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Hi,
Cheers for posting back. From your screenshot, we discover that your Role is unlicensed, delight cheque if this article helps y'all solve the problem: Unlicensed Product and activation errors in Office
If the consequence remains, please provide a total screenshot of your Office 365 subscription page .
Hope everything goes well.
All-time regards,
Gloria
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Hi Gloria,
sure enough it is unlicensed, as I logged off and reinstalled Office 365! Equally I've already explained, the issue is that I tin can't log in because of the error.
Here is the subscription page screenshot. I'm sorry it's in Russian, but I don't have the linguistic communication setting in the Settings menu in the summit right corner to change it. I would as well like to not publicly post my full unique identifier.
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Hi,
Thank you for letting united states know the above information, to better troubleshoot and investigate your issue, we demand to collect some information in PM, you tin share with us.
Appreciate your cooperation again.
Best regards,
Gloria
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* Kindly Mark and Vote this answer if information technology helps, as it will be benign to more community members reading hither.
1 person found this reply helpful
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Howdy,
Thanks for your patience and providing the information with PM, actually based on our search, in that location is nothing wrong near your tenant, you should log in as expected without any fault even though you dorsum to another land.
Therefore, we suggest you lot try to switch another Internet environment, delight connect some other WiFi or a mobile hot pot to meet if the Internet will cause the issue.
Moreover, hither is a similar thread solved via resetting the Internet Explorer default settings. You lot can have a try and run into the event.
Appreciate your patience.
Best regards,
Gloria
-----------------------
* Beware of scammers posting simulated support numbers here.
* Kindly Marking and Vote this reply if information technology helps, as it will be beneficial to more than community members reading here.
2 people found this reply helpful
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Source: https://answers.microsoft.com/en-us/msoffice/forum/all/sorry-we-are-having-some-temporary-server-issues/60e656c0-3c37-4a38-b5fe-ce0a982558ce
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